Did you know only 1 out of 5 customer inquiries on Twitter and Facebook receives a response from a brand or business? Even when they are answered, the average response time is a dreadful 11 hours.
What a shame.
So many missing major opportunities – for new business, to save business, and to learn what your customers want.
I’m always surprised when I hear of businesses that ignore their customers on social media.
Related Resources from B2C
» Free Webcast: The Future of Marketing: Social Listening + Action
Instead of falling in with the anti-social majority, your business can stand out and delight customers on social media. Here’s how.
Put the “Social” Back in Social Media
Social media is not about simply broadcasting your products, services or content.
Rather, it’s about conversing with your customers and prospective clients. It’s…
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